Shipping Policy

A legal disclaimer

At TurnØver, we are committed to delivering your order safely, quickly, and efficiently. Please read the following details regarding shipping, delivery times, costs, and responsibilities.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During peak seasons, such as holidays or special promotions, processing times may be extended. Customers will be notified if there is a delay in processing their order.

Once your order is processed, you will receive a confirmation email with tracking information, allowing you to monitor the status of your shipment.

We reserve the right to cancel or delay orders in the event of payment issues, stock shortages, or suspected fraudulent activity. A full refund will be issued if your order is canceled.

Shipping Methods & Delivery Times

We offer several shipping options, which will be displayed at checkout. Estimated delivery times depend on the chosen shipping method and destination. Typical delivery times are:

Standard Shipping: 5–10 business days
Express Shipping: 2–5 business days
International Shipping: 7–21 business days (depending on customs processing and carrier)

Delivery times are estimates and cannot be guaranteed. Unexpected delays may occur due to weather, carrier issues, customs processing, or other factors beyond our control.

Tracking information will be provided once your order is shipped. Customers are encouraged to check tracking updates regularly.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, dimensions, destination, and selected shipping method.

Free shipping promotions may be available for qualifying orders. Terms and conditions for free shipping will be clearly stated at the time of promotion.

Additional fees, such as customs duties, import taxes, or tariffs, are the responsibility of the customer for international orders. These fees vary by country and are not included in the order total.

We reserve the right to adjust shipping costs at any time due to carrier rate changes or fuel surcharges.

Risk & Responsibility

Once your order is handed to the shipping carrier, the risk of loss or damage passes to the customer. We recommend purchasing shipping insurance for high-value items to ensure protection during transit.

We are not responsible for delivery delays or losses caused by incorrect shipping information, carrier errors, customs clearance, or natural disasters.

Customers are responsible for providing accurate shipping addresses and contact information. Orders returned due to incorrect information may incur additional shipping fees.

We are committed to assisting customers in resolving shipping issues and will work with carriers to locate lost or delayed packages whenever possible.

International Shipping

International orders may be subject to customs clearance, duties, and taxes that are determined by the destination country. These charges are the responsibility of the customer and vary depending on local regulations.

Delivery times for international shipments can vary significantly based on the destination, customs procedures, and local carriers. Estimated delivery times are provided but are not guaranteed.

We recommend checking your country’s import policies and customs fees before placing an order to avoid unexpected charges.

Any items returned to us due to customs refusal or incomplete documentation will incur return shipping fees, which must be covered by the customer.

Lost, Stolen, or Damaged Shipments

If your package is lost or does not arrive within the estimated delivery time, please contact our customer support with your order number and tracking details.

In cases of damaged shipments, please provide photos of the damaged items and packaging to assist with the claim.

We will work with the shipping carrier to resolve these issues and, where applicable, replace items or issue refunds.

We are not liable for lost or stolen packages if the shipping carrier confirms delivery to the address provided.

Order Modifications & Cancellations

Orders can only be modified or canceled before they are processed and shipped. Once an order is in the shipping process, modifications or cancellations may not be possible.

If you need to change your shipping address, contact customer support immediately. We will attempt to accommodate changes, but cannot guarantee modifications once the order is in transit.

Canceled orders will be refunded in full to the original payment method. Refunds may take 5–10 business days to appear depending on the financial institution.

We reserve the right to refuse shipping for orders that appear fraudulent, suspicious, or violate these Terms.

Shipping Restrictions

Some items may be restricted from shipping to certain locations due to legal, safety, or carrier limitations.

We are not responsible for orders that cannot be delivered due to shipping restrictions or local regulations. Customers are responsible for ensuring that orders comply with local laws.

Restricted items may include oversized or high-value products, hazardous materials, or items prohibited in certain countries.

We will notify customers if their order cannot be shipped due to restrictions and provide options for cancellation or modification.

Tracking & Notifications

Tracking information will be provided once your order is shipped. You can use this information to monitor delivery status and estimated arrival times.

It is the responsibility of the customer to track shipments and ensure someone is available to receive the package if required by the carrier.

Email notifications will be sent for order confirmation, shipping confirmation, and delivery updates. Please ensure your email address is accurate to receive timely updates.

Customers should contact us immediately if tracking shows issues, delays, or failed delivery attempts. We will assist in resolving these matters with the carrier.

Contact & Customer Support

For any questions regarding shipping, delivery times, or issues with your order, please contact our customer support team at our Support Page.

Our team is available 24/7 and will respond as promptly as possible.

We are committed to providing clear communication and assistance for all shipping inquiries, including lost, damaged, or delayed orders.

By placing an order, you agree to this Shipping Policy and acknowledge that shipping times are estimates and subject to factors outside of our control.